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Professional Support, Reliable Protection Around the Clock
Professional Support,
Reliable Protection Around the Clock
Service Philosophy
A comprehensive service framework designed to safeguard every moment of your electrical safety.
We are customer-centric, aiming to meet customer needs and enhance customer satisfaction. We have established a full lifecycle service system covering every stage from pre-sales consultation to after-sales support. Our integrated, one-stop service model ensures efficient responses and effective solutions, from the moment a request is raised to its complete resolution.
Service Advantages
Rapid Response
Cross-functional professional teams composed of senior sales, FAE, and CQE engineers provide 24/7 professional service;
Ensures immediate response to customer technical consultations and feedback, with standardized processes for efficient closed-loop resolution.
Ensures immediate response to customer technical consultations and feedback, with standardized processes for efficient closed-loop resolution.
On-site Support
Relying on a national service network, we commit to arriving on-site within 24 hours within 300 km and 48 hours within 1000 km;
Engineers provide full on-site technical service from fault diagnosis to repair verification.
Engineers provide full on-site technical service from fault diagnosis to repair verification.
Platform Assurance
Builds a full-process digital service platform through the CRM system, ensuring full traceability from problem feedback to closure;
Ensures timely service processing, process transparency, and auditable results for every interaction, guaranteeing consistent service quality.
Ensures timely service processing, process transparency, and auditable results for every interaction, guaranteeing consistent service quality.
Value-added Services
Provides specialized training and continuous technical support covering product selection, application debugging, and maintenance;
From "selection" to "co-creation," we become our customers' partner in power safety solutions.
From "selection" to "co-creation," we become our customers' partner in power safety solutions.
Service Process
Pre-sales Stage
Business Consultation
Technical Consultation
Product Selection
In-sales Stage
Order Processing
Logistics Delivery
After-sales Stage
Training & Support
Complaints & Suggestions
Contact Us
Contact us directly via phone or email.
Tel：+86-029-68590655
Address：Sinofuse Electric Industrial Base, No. 97 Jinye 2nd Road, High-tech Zone, Xi'an
